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Terms & Conditions

General information

Our prices are competitive and include all course materials and certificates for successful candidates

Course Fees

We require payment within 14 days following completion of the training course.
We accept payment by cheque or BACS. All cheques should be payable to:

Altruist Enterprises

iCentrum

Holt Street 

Birmingham

B7 4BP

Confirmation of booking

All bookings must be confirmed in writing or via email at least 28 days prior to course commencement date.

Once we have processed your booking, we will send you a confirmation email with an invoice.
Late bookings may be accepted if there is availability.

Cancellations

If you notify Altruist Enterprises in writing (via letter or email) up to 4 weeks (28 days) before the start date of a course, you will receive a full refund. If you withdraw for whatever reason within the 28 day period, the full fee will remain payable even if you are unable to nominate a substitute attendee. Substitutions should be received by Altruist Enterprises at least 48 hours prior to the course start date.

Non-attendance

If you fail to attend the course on which you are booked and have not given prior notice to Altruist Enterprises, then the course fee will remain payable in full and no transfer will be allowed.

Start time

Our usual start time is 9.30am to avoid rush hour traffic. Late arrivals may not be able to complete the course if they have missed sufficient material.

Certificates

An A4 certificate is included in the course fee.
Certificates of attendance are posted or sent electronically following completion of the course.

Disclaimer

Altruist Enterprises cannot be held responsible for any circumstances outside of our control which may affect our ability to fulfil our commitment to you such as adverse weather conditions, earth quakes, war, any changes in legislation after the contract was entered in to etc. In the case of any such unforeseen circumstances Altruist Enterprises will make every reasonable effort to make alternative arrangements. Altruist Enterprises does not accept liability for any accidents or misuse of training carried out by any students after they have completed the course.
Please note that we reserve the right to change our prices and our terms and conditions with reasonable written notice to customers unless required to do so by law in which case changes may be made without prior notice.